Payment & Refund Policy

BESTCAR RENTAL uses full online prepayment. You must provide a valid credit or debit card when booking. Once you submit your booking and receive confirmation, a legally binding rental contract is formed between you and BESTCAR RENTAL.

For your convenience, we do not charge at the time of booking. The full rental fee is charged as follows:

· Pick-up more than 14 days away: we charge the card on file 14 days before the pick-up date;

· Pick-up within 14 days (less than 14 days between booking and pick-up): charged at the time of booking.

If a charge fails (e.g. expired card, insufficient funds), we will ask you to update your payment method and allow a few days grace period. If it still cannot be completed, the booking will be cancelled.

· Cancel before being charged: free of charge.

· Cancel after being charged, more than 24 hours before pick-up: eligible for a refund to your original card within approximately 7 business days.

· Cancel within 24 hours before pick-up: non-refundable.

· No-show: non-refundable.

Refunds are issued only to the card originally used.

The daily price includes BESTCAR Premium Protection. See the Insurance page for coverage and exclusions.

At pick-up, the store places a ¥0 pre-authorization on the main driver’s credit card to verify it — no hold or charge is made. This card is used to charge any actual costs incurred after the vehicle is returned (late return, fuel, cleaning, damage, fines, unpaid tolls), as detailed in the Payment Authorization.

For any questions about payment or refunds, please contact your store via "Contact".