Legal Notice (Specified Commercial Transactions Act)

Business information

Service and contracting party

This website is a car rental booking service operated by us. For vehicles at our own stores we are the lessor; for vehicles at partner stores the company operating that store is the lessor. We accept bookings and collect payment. Each lessor holds the licence for paid rental of private vehicles required under the Road Transport Act.

Prices

As shown on the booking page for each vehicle and plan. All prices include consumption tax. Price components: base rate, insurance plan, extras, after-hours fee (for pick-up or return outside opening hours), one-way fee (when returning to a different store).

Other charges

• Fuel, if the vehicle is not returned with a full tank
• Toll road fees and parking fees
• Late-return charges if you return after the booked time
• Traffic fines, parking penalties and the cost of handling them
• Non-operation charge (NOC) in case of accident, breakdown or soiling: ¥20,000 if the vehicle can be driven, ¥50,000 if it cannot (varies by insurance plan)
• Damage not covered by insurance, or exceeding the coverage limit
• Internet connection costs and bank transfer fees

Payment method

Credit card (Visa, Mastercard, American Express, JCB and others). Payments are processed by Stripe, Inc.; we never hold your card number.

Payment timing

You register a credit card when you book, and we charge it automatically from 00:00 (Japan time) seven days before your pick-up date. If you book less than seven days before pick-up, we charge at the time of booking. If the charge fails we will email you and try again five and three days before pick-up. In the meantime you can also pay with another card from My Page. If payment has still not gone through by the day before pick-up, the booking is cancelled automatically (no cancellation fee). Any additional charges arising after the rental (see “Other charges” below) are charged to the registered card.

Delivery of service

The vehicle is handed over at the store you selected, on the pick-up date and time you booked.

Cancellation and refunds

Cancellation fees are capped at ¥6,600 for K/S class, ¥8,800 for G/SUV class and ¥11,000 for F1/F2/V class (tax included). “Total booking amount” means the full amount of the booking, including the vehicle charge, insurance plan, extras, after-hours fees and one-way fees. Refunds are made to the card used for payment. Depending on your card issuer, it may take from a few days to about a month to appear on your statement. If we or the partner store cancel your booking, you receive a full refund.

Other

Rental conditions are set out in the Rental Terms, and conditions of use of this service in the Terms of Service. Due to the nature of the service, returns or exchanges are not possible once the rental has started.